Knistermann -
General terms and conditions

All offers and accepted orders are subject exclusively to the following terms and conditions, which form an integral part of our offers, order confirmations and any contracts concluded with us. By accepting an offer or placing an order, the customer agrees in full to these terms and conditions.

1.1 All offers are subject to change and non-binding.

1.2 Orders, modifications or additions thereto, as well as any oral agreements or promises, shall only become binding upon our written confirmation.

1.3 The minimum order value is €100.00 within Germany and €250.00 outside Germany. If this amount is not reached, a small order surcharge of 10% of the net order value will be charged, with a minimum of €5.00.

2.1 All prices are net prices and stated in euros (€).

2.2 The prices valid on the day of the order shall apply, plus the statutory value-added tax (VAT).

2.3 Packaging, shipping costs, transport insurance, customs duties and VAT at the applicable statutory rate will be charged separately. Unauthorized deductions not previously approved by us will be subsequently invoiced (see section 3.5).

2.4 If price-determining factors change between contract conclusion and delivery/performance, we reserve the right to adjust the price accordingly while maintaining the contract. The same applies if additional taxes or duties relating to the contract are introduced after conclusion.

3.1 Our invoices are generally payable cash on delivery via UPS or GLS, i.e. the stated amount is collected by the delivering driver. We also accept payment via SEPA business direct debit (from the 4th delivery onwards) or by advance payment. This must be agreed in writing prior to order execution. If invoices cannot clearly be assigned to one of the listed payment methods, they must be settled to our account no later than the 8th working day after the invoice date. Other agreed conditions are also subject to these terms and conditions.

3.2 If invoices collected by direct debit are not paid due to reasons attributable to the customer, we shall be entitled to charge the costs incurred to the customer and to revert delivery to cash on delivery or advance payment.

3.3 All fees incurred in payment transactions and bills of exchange shall be borne by the customer; underpayments resulting from fees, bills of exchange or discounts shall be considered unpaid until settled and may be subsequently charged with interest (see section 3.5).

3.4 Cash discounts shall only be recognized if all invoices have been settled and if such discounts have been expressly agreed in writing in advance.

3.5 In the event of exceeding payment deadlines, we shall be entitled, even without reminder, to charge interest from the due date at a rate of 3% above the respective discount rate. In addition, we shall charge reminder fees. If these are not paid without justification, we reserve the right to enforce them by legal means.

3.6 In the case of services or work performances, we are entitled to request reasonable advance payments.

3.7 Cheques shall only be deemed payment after they have been cleared. Bills of exchange will not be accepted.

3.8 If the customer’s financial situation deteriorates after the conclusion of the contract, or if we subsequently become aware of concerns regarding the customer’s ability to pay, we may demand immediate settlement of our claims, even if a deferral had been agreed. Under the same conditions, we may demand advance payments or securities for deliveries not yet made, or withdraw from the contract.

3.9 Incoming payments shall be applied at our discretion to any costs, interest and/or to the oldest due principal claim.

3.10 The customer shall only be entitled to offset counterclaims or to withhold payments if such claims are undisputed or have been legally established. In the case of withholding payments, it is also required that the counterclaim arises from the same contractual relationship.

4.1 Compliance with delivery periods requires that the customer fulfills their obligations in due time and that we ourselves are supplied correctly and on time.

4.2 Delivery periods shall be reasonably extended in the event of force majeure, labor disputes, operational disruptions and other events beyond our control that affect our delivery. Such circumstances also entitle us to withdraw from the contract in whole or in part without incurring liability for damages.

4.3 We shall not be liable for delays in postal or transport routes.

4.4 In the event of amendments to the contract affecting delivery periods, the delivery period shall be extended accordingly.

4.5 Partial deliveries are permitted.

4.6 Upon acceptance of the goods by the customer from the carrier and resale of the goods, the purchase contract shall be deemed accepted, and these terms and conditions shall apply.

4.7 If delivery against advance payment has been agreed and no payment has been received within 14 days after invoicing, the purchase contract shall lapse. This does not apply to goods specially ordered or produced for the customer; in such cases, our general terms and conditions or the deadlines and conditions agreed in the offer or order confirmation shall apply.

5.1 Shipment shall always be at the expense and risk of the customer. The same applies to delivery and return transport of goods, materials, documents, etc. provided by the customer, even if we are involved. Transport damage must be reported immediately to the carrier; other complaints must be reported to the seller without delay, at the latest within 8 calendar days.

5.2 We reserve the right to choose the means of transport. Costs for expedited or special shipping requested by the customer shall be borne by the customer.

5.3 If the goods are ready for shipment and dispatch is delayed for reasons attributable to the customer or recipient, the risk shall pass to the customer upon notification of readiness for shipment.

6.1 The delivered goods shall remain our property until full payment of the purchase price has been made. In the case of a current account, the retained ownership shall serve as security for the balance claim.

6.2 The customer is entitled to resell the goods in the ordinary course of business. Other dispositions, in particular pledging or transfer by way of security, are not permitted. In the event of third-party access to the goods subject to retention of title, the customer is obliged to point out our ownership and to notify us immediately. The customer is obliged to resell the goods only subject to retention of title. The right to resell shall lapse if the contractual partner suspends payments. If the buyer collects the assigned claim himself, this shall only be done on a fiduciary basis. The proceeds collected for us must be transferred to us immediately.

6.3 The customer hereby assigns to the supplier all claims arising from the resale against the purchaser. The customer is prohibited from making agreements with his purchaser that exclude or impair the rights of the supplier in any way. In particular, the customer may not enter into any agreements that nullify or impair the advance assignment of claims to the supplier. The customer shall remain authorized to collect the claims assigned to the supplier even after assignment. The supplier’s right to collect the claims himself remains unaffected; however, the supplier undertakes not to collect the claims as long as the customer properly fulfills his payment obligations. The supplier may demand that the customer disclose the assigned claims and their debtors, provide all information necessary for collection, hand over the relevant documents and notify the debtor of the assignment. If the goods are resold together with other goods not belonging to the supplier, the customer’s claim against the purchaser shall be deemed assigned in the amount of the delivery contract agreed between supplier and customer. In the event that the second buyer does not pay immediately in cash, the buyer must reserve extended retention of title for us.

6.4 If the customer is in default of payment or fails to fulfill other obligations arising from the retention of title, we may demand the return of the goods subject to retention of title. The repossession of the goods by us shall not constitute a withdrawal from the contract, unless otherwise provided by the Consumer Credit Act. The customer shall bear the costs of repossession

6.5 The supplier’s retention of title is conditional in such a way that upon full payment of all claims, ownership of the reserved goods shall automatically pass to the customer and the assigned claims shall belong to him.

7.1 Our warranty shall, at our discretion, extend to repair or replacement delivery. If this fails, a reduction of the remuneration or, at the customer’s discretion, rescission of the contract may be demanded.

7.2 Complaints of any kind (e.g. defective goods, incorrect invoice, etc.) shall only be considered if they are reported to us within 8 days after receipt of the goods – in the case of hidden defects after their discovery, but no later than 6 months after receipt of the goods.

7.3 We are entitled to inspect the complained goods at the customer’s premises or to request that they be sent to us. Transport costs incurred shall be reimbursed to a reasonable extent in the case of justified complaints (based on our current transport prices). A general right of return according to distance selling law does not apply due to the purely commercial business basis.

7.4 Reimbursement of postage costs is only possible if the goods have been sent to us carriage paid (we expressly do not accept goods sent freight collect) and a clear warranty claim exists.

7.5 In the case of electronic devices, such as digital scales, we request a thorough inspection and recalibration of the device before returning it. Calibration and adjustment are excluded from warranty claims. Such returns do not entitle the customer to reimbursement of transport costs. In warranty cases, please carefully observe the manufacturer’s warranty certificates and, if necessary, refer the end customer directly to the manufacturer.

7.6 For all complaints, we ask that you use the complaint form and observe the complaint and return conditions listed on the reverse side.

8.1 The customer shall have, to the exclusion of further rights, a right of withdrawal in the event of impossibility of performance if we are guilty of gross negligence or intent.

8.2 Any claims for damages against us arising from any legal grounds whatsoever, whether contractual or non-contractual, are excluded unless otherwise provided. This shall not apply if the damage was caused intentionally.

8.3 Liability for damages arising from the contract shall be limited to the amount of damage that was foreseeable to us at the time of conclusion of the contract as a consequence of the breach of duty.

8.4 Claims against us arising from tort shall be subject to all limitations applicable to contractual claims for damages. For applications or properties of individual products that are not expressly guaranteed in our catalogs, technical data sheets, operating, installation and maintenance instructions or confirmed by other statements on our part, there shall be no claim for compensation or warranty for the goods or for consequential damages, whether personal injury or property damage. In this case, there shall also be no claim against the supplier under product liability law.

8.5 Insofar as claims for damages are excluded or limited, this shall also apply to the personal liability of our legal representatives, employees and agents.

9.1 Place of performance and jurisdiction is 47929 Grefrath. This shall also apply if the customer is not a registered merchant and has no general place of jurisdiction within Germany.

9.2 The law of the Federal Republic of Germany shall apply.

In principle, we do not deliver on a sale-or-return basis. The return of goods already delivered and invoiced shall only take place with our express approval. We reserve the right to charge 20% of the net value of the goods as a restocking fee.

Drawings, documents, drafts, catalogs, brochures and cost estimates, as well as all identification features belonging to the company, remain our property. Without our consent, they may neither be reproduced nor made accessible to third parties. Documents sent with offers must be returned to us immediately if a contract is not concluded.

Should individual provisions of the above clauses be or become invalid, the validity of the remaining provisions shall remain unaffected. The parties undertake to replace the invalid provision with one that comes as close as possible to the economic purpose of the invalid provision. In the event of conflicting agreements, section 6 of this agreement shall in any case be deemed agreed.

Version: April 2026 • All previous versions or versions without date are hereby invalid.